Most travelers view an airport as a means to an end. Sure, some airports are better than others, and there are always horror stories that make the rounds about insane security lines and of weary flyers who become temporarily stranded at an airport and must “survive” under less-than-ideal conditions. But some airports are actually pretty nice! One Midwestern airport in particular has taken steps to improve the overall traveler experience, and its efforts have been noticed. Here’s why Ohio’s Cleveland Hopkins International Airport was recently named “most improved” in North America by the Airports Council International:
Cleveland Hopkins International Airport (CLE) sees over 9 million passengers each year.
Cleveland Hopkins International Airport (CLE) While it was an efficient airport already, it made changes that passengers have made note of. The award of “most improved” was awarded based on passenger surveys.
Airport officials focused on improving visitor experience in all aspects of customer service.
Cleveland Hopkins International Airport (CLE) Recent changes have included a new information board showing security checkpoint wait times, online parking updates, a “Mothers room” for breastfeeding and overall infant care, and improved food and beverage options. Bottle filling stations were also added to provide easy refills of water bottles.
Did you know Superman was created in Cleveland?
Cleveland Hopkins International Airport (CLE) Fun facts about Cleveland, art, historic exhibits, and displays of area attractions encourage travelers to take notice of the city. Airport officials hope to excite travelers about Cleveland itself, and not just as a pass-through point of their travels. The lively displays provide something to look at while waiting for a flight, something that parents of small children especially appreciate!
The city-owned airport also created a Landside Operations team to enhance the passenger experience.
Cleveland Hopkins International Airport (CLE) The group works to ease passenger anxieties of air travel by helping them with the logistics of traveling through the airport. Airport officials also revamped their ground transportation center that includes complimentary wheelchair service to the ticketing level for guests with impairments.
Cleveland’s airport continues to grow, with an expectation that more than 10 million travelers will be going through it by 2019. Local officials report that about 2.5 million of those also interacted with the community in some way, leaving the airport rather than just changing planes. Perhaps some of the local marketing efforts are working about why Cleveland, Ohio, is a great city to visit!
Cleveland Hopkins International Airport (CLE)
While it was an efficient airport already, it made changes that passengers have made note of. The award of “most improved” was awarded based on passenger surveys.
Recent changes have included a new information board showing security checkpoint wait times, online parking updates, a “Mothers room” for breastfeeding and overall infant care, and improved food and beverage options. Bottle filling stations were also added to provide easy refills of water bottles.
Fun facts about Cleveland, art, historic exhibits, and displays of area attractions encourage travelers to take notice of the city. Airport officials hope to excite travelers about Cleveland itself, and not just as a pass-through point of their travels. The lively displays provide something to look at while waiting for a flight, something that parents of small children especially appreciate!
The group works to ease passenger anxieties of air travel by helping them with the logistics of traveling through the airport. Airport officials also revamped their ground transportation center that includes complimentary wheelchair service to the ticketing level for guests with impairments.
Have you passed through Cleveland’s airport in the past, and if so, what were your impressions? Awards were also given for the “best airport in North America” and it was a tie between Indianapolis, IN (IND) and Jacksonville, FL (JAX). Sounds like as air travel increases, local airport officials are listening to customers on ways to make it a better experience overall.
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